Telephone answering statistics

We monitor our telephone answering performance.  You can see the recent statistics by clicking on the links below.   Please note the the telephone answering target changed form 2011/12 from seven seconds to fifteen seconds.  This was to bring the division in line with the Council-wide target of fifteen seconds.

Telephone statistics 2011/12


Telephone answering statistics 2010/11
Information on Telephone answering statistics