Our customer care service standards
Our standards
We are dedicated to looking after the pension rights of our scheme members and we have set out standards for the services we provide.
We aim to provide the best possible service and when you contact us our staff will:
- deal with you promptly, efficiently and fairly and in an easy to understand way
- let you know what our service standards are
- get back to you as quickly as possible with information if we can't answer your query on the spot.
- treat you with respect
- treat you as an individual
In this section you will find the customer care standards for:
New membersCurrent members
When you retire
When you contact us
Retired members
