This website is run by the LPF Group, which consists of the City of Edinburgh Council and its two wholly owned subsidiary companies LPFI Limited and LPFE Limited. We want as many people as possible to be able to use this website.  

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some downloadable documents are not accessible to screen reader software
  • some of the links are not consistent or descriptive.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in [number] days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

LPF Group is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

We plan to resolve the non compliance issues below by December 2021.

PDFs and other documents

Some of our documents are not accessible to users of assistive technologies, such as screen readers. This fails WCAG 2.1 success criteria 1.3.2 (meaningful sequence) and 4.1.2 (name, role, value).

Consistently named links

Some links use different text to go to the same place or do not describe where they go accurately. This fails WCAG 2.1 success criteria 2.4.4 (link purpose - in context) and 3.2.4 (consistent identification).

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

How we tested this website

This website was last tested on 19 November 2020. 

We tested our main website at

We tested all HTML pages on the site and a random selection of 10 documents.

Accessibility statement

This statement was prepared on 19 November 2020. It was last updated on 19 November 2020.

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