Help hub

Visit our Help Hub to find answers to frequently asked questions about your pension and the Scheme.  

Annual Benefit Forecasts now available online

You can view your Annual Benefit Forecast online via My Pension Online. They’re simple to view and you can easily print them off if you require a hard copy. You can view a video explanation for members paying in as well as frequently asked questions including information on: 

If you don’t have an online account it’s simple to register, visit and choose Register with an email address. 

Pension Scam awareness

Read our information on how to avoid pension scams and fraud.

Important update - Coronavirus

Our offices remain closed to visitors.

We are following Government guidance and our office building remains temporarily closed with our colleagues working from home to help reduce any unnecessary exposure to COVID-19. 

We remain fully functional and continue to deliver great service to our members and employers with minimal disruption. We have robust processes in place to ensure that pensions will still get paid and our normal service is not affected. We have answered the most frequently asked questions in our COVID-19 FAQ section.

If you need to contact us, please provide your full name, date of birth and National Insurance Number.  

We’ll update you if there are any other changes. Thank you for your patience.