Important update - Coronavirus

We are following Government guidance and our office building remains temporarily closed with our colleagues working from home to help reduce any unnecessary exposure to COVID-19. 

We remain fully functional and continue to deliver great service to our members and employers with minimal disruption. We have robust processes in place to ensure that pensions will still get paid and our normal service is not affected.

You can continue to contact us in the following ways. If you contact us, please provide your full name, date of birth and National Insurance Number.

  • Do it online: use our online service to upload documents or send us a secure message.  Sign in or register at
  • Email: email us at We’ll get back to you as quickly as we can but there may be a delay in responding
  • By phone: We’ll have a very limited phone service during our normal opening hours, so if the matter isn’t urgent, please contact us in another way.  You will be asked to leave a message and we will get back to you.
  • By mail: we’re currently able to receive mail, however, there can be delays in us receiving it. Please use the document upload service on the My Pension Online service to return documents or forms to  
  • In person: please do not visit our offices as they are closed to visitors.

We’ll update you if there are any other changes. Thank you for your patience.


Our commitment to you

Will I still get my pension paid on time?

Will the retirement process be affected?

Will my transfer or refund be delayed

How does reduced pay or unpaid leave affect my pension?

Furlough and how it affects your pension

The value of your benefits

Getting further help and advice

Contacting us