Your payslips and P60s are now available online via the My Pension Online service. They’re simple to view and can easily be printed if you need a hard copy. While our online service is the preferred method for many of our members, we also know that not everyone wants to use online services, which is why we offer our members the option of receiving their payslips and P60s electronically or by post.
• We’ve offered all our members under the age of 75 on 1 January 2020 the electronic option for payslips and P60s
• Members over the age of 75 as well as those members who have opted out of the digital service will receive paper payslips. We’ll continue to send a P60 and payslips in April and May or if there’s a change of £10 or more.
If you wish to change your preferences, please contact us to let us know.
If you already live out with the UK or are moving abroad, your Fund pension can be paid directly into your overseas bank. Payments can normally be made in the currency of residence. You can find out more in the Moving Abroad section.
Each year we need to ensure pension payments are being made to the correct person and check our records are correct and up to date for those members living abroad. This is part of our anti-fraud measures and safeguards the pension fund’s assets. The verification process involves visiting a Western Union Agent to collect the equivalent of £10 sent to you via the Western Union Agent network. This payment won’t be deducted from your pension. Once you’ve received the cash payment, you don’t have to do anything further.
Contracted Out Pension Equivalent (COPE) is part of the benefits already in payment and no additional amount will be paid in respect of it.
The additional State Pension (previously known as State Earnings Related Pension Scheme (SERPS) and State Second pension (S2P)). It was introduced in 1978 with the aim of providing everyone with an earnings related pension. This was because there was a division between those who had access to an occupational pension scheme and those who had to rely on the state pension. If employers “contracted out” and promised to pay a Guaranteed Minimum Pension (GMP) both employer and employee paid National Insurance at a lower contracted-out rate. Most public sector defined benefit schemes contracted out.
The new single tier State Pension was introduced in April 2016. For members who reach State Pension Age after that date, it compares entitlement under the old and new arrangements to determine a starting amount for your single-tier pension. A deduction is made to take account of any contracted out employment and any Guaranteed Minimum Pension that has been earned. This is expressed as a Contracted-Out Pension Equivalent (COPE) and should be broadly the same as your Guaranteed Minimum Pension.
If you change your address, please let us know using the My Pension Online service to update your details. This is a quick and secure way to keep your information up to date. Alternatively, you can use the contact us form to let us know your new details. it’s important to tell us your new address, as we’ll stop pension payments if correspondence is returned when we try to contact you.
The quickest way is to update your bank details is by using the My Pension Online service. Register and log on then choose the 'Your Details' option from the dashboard. You’ll find the bank details screen in this section. We validate all bank changes and to do this we ask you to upload a picture of a bank statement showing your name, address, new sort code and account number to the online document upload. We can’t pay into Post Office Accounts. You can also receive your pension into an overseas bank account. We also accept requests in writing, email or telephone our office. Bank account changes must reach us at least 10 working days before the payment date to be able to make the change in time.
We receive lots of queries about tax codes. Unfortunately, we’re unable to explain why HM Revenue & Customs (HMRC) has set or amended your tax code. We’re provided with tax codes electronically by HMRC and must apply the tax code advised to us. This means we can’t change your tax code. If you think it’s wrong, contact HM Revenue & Customs on 0300 200 3300 or visit www.gov.uk/incometax and they’ll be able to help. You can also view and query your tax using the HM Revenue & Customs Personal Tax Account online service. Go to www.gov.uk/ personal-tax-account and follow the instructions to register. When you call, you’ll need your National Insurance number and our PAYE reference which is 961 2406394. The Pension Scheme Tax Reference is 00816815RX.
Please let us know if you change your name or marital status by uploading your certificates via the My Pension Online service. If you’re moving, it’s important to tell us your new address, as we’ll stop pension payments if correspondence is returned when we try to contact you. If you contact us, remember to include your full name, National Insurance number and date of birth so we can locate your record.
One reason for a tax code change is when you start receiving your State Pension. The State Pension uses any tax-free Personal Allowance you have first and this may previously have been used for your Fund pension. This can mean you have less tax-free allowance being applied to your Fund pension and so pay more tax on it.
If you need proof of income at any time during the year, you can download and print your payslips and P60 from the My Pension Online service. Alternatively you can contact us and we can send you this information within 20 working days.
If we’ve had correspondence or bank payments returned, your pension may have been suspended. Please contact us to provide your new details so that we can investigate and reinstate your pension.
If you are unable to gain Power of Attorney, obtaining a guardianship order can be costly to obtain and we are unable to accept an appointee for social security benefits instead of Power of Attorney. The Office of the Public Guardian (Scotland) website www.publicguardian-scotland.gov.uk has some other options that may be more relevant in some circumstances. These options include an intervention order https://www.publicguardian-scotland.gov.uk/intervention-orders or Access to Funds https://www.publicguardian-scotland.gov.uk/access-to-funds. As each circumstance is different, you will need to check to ensure the option you choose is the best for your own circumstances.
The death in retirement has details about what the person who is looking after your affairs should do when you die and what further benefits might be payable from the Scheme. The My Pension Online service also shows survivor pension details.