My Pension Online FAQs

FAQs

How do I register using my email address?
I've been sent an activation code, how do I register?
I need help setting my account up?
How do I reset my password and security response?
How do I upload document?
Where can I see my payslip and P60 online?
How do I change my address online?
How do I change my nomination?
How do I get an estimate using the calculator?

If you still have questions after reading the information provide on the Member Section of our website and in the Help Hub, visit the Contact Us section.




How do I register using my email address?

Step 1: Go to Online Account setup

Step 2: Enter your details. You’ll need:

  • your National Insurance number – you’ll find this on your payslip
  • your date of birth - it needs to be entered in the following format 01/01/2000
  • your personal email address.

Once you’ve entered all your details, click ‘Next’ and we’ll send you an activation email if we hold the same email address you've used.  If you've used a new or different email to the one we hold we'll be in touch to verify your details are correct the next working day. We'll then send you an activation email.

Step 3: Click on the link in the email we send you to complete the final step by choosing a username, password and security response.

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Register using a code in your newsletter or new start pack?

I've been sent an activation code, how do i register?

Step 1: Go to Online Account setup

Step 2: Enter your details. You’ll need:

  • your National Insurance number – you’ll find this on your payslip
  • your date of birth - it needs to be entered in the following format 01/01/2000
  • your activation code from your letter or newsletter.

Step 3: You will be taken to a registration screen to complete the final step by choosing a username, password and security response.

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I need help setting up my account?

Watch the video to guide you through the process of registering.

 

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How do I reset my password and security responses?

Step 1: Choose reset your password or security from the My Pension Online login page.  

Step 2: If you entered a password hint when you registered, this may prompt you to remember you password.  If you don't remember it or wish to reset your security responses, choose Reset.

Step 3: We'll send you an activation email to the email address we hold for you to reset your password.  Your password needs to be at least 8 characters and contain one capital letter, one lower case letter, a number and a special character (but not a £ sign).  You'll then be taken to the login page to where you can sign in using the new password you have set up.

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How do I upload document?

Log in to My Pension Online and click on the Dashboard and move down  to the section called ‘Documents and Forecasts’ and choose the option for ‘upload a document’. Click on that and now you get to the page where can upload a document from the phone, tablet or computer you're using. Next, click Browse and navigate to where the file is saved and select it.  There are a few restrictions on the types of files that can be upload. You need to make sure that any document is under 10 megabytes or you'll receive an error message. 
Next, select the category of document that you’re uploading and then click upload.  

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Where can I see my payslip and P60?

Log in to My Pension Online and click on the Dashboard move down to the section called ‘payroll’and choose the option Payslip or P60 end of year certificate. Click on one and now you get to the page where can see your current pay period information or P60 depending on the option you chosen.  You can swap between the current period and older documents by clicking on the dates on the left.  You are able to print the payslips and P60 from March 2020 onwards.  

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How do I change my address online?

Log in to My Pension Online and click on the Dashboard move down the panel to the section called ‘Your details’ and review the contact details we hold for you.  To update the details, click Edit and make the amendments then choose submit change. If you are paying into the Scheme, make sure to let your employer know of any changes as the details they provide on a monthly basis can overwrite changes you make.

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How do I change my nomination? 

Log in to My Pension Online and click on the Dashboard move down the panel to the section called ‘Nominations’ and choose 'Death Grant - view and change nomination' and then review the nomination details we hold for you.  To update the details, click Edit and make the amendments then choose submit change. 

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How do I get an estimate using the calculator?

Log in to My Pension Online and click on the Dashboard move down the panel to the section called ‘Pension Benefits’ and choose 'Benefits Projectors/Calculators'. - There's a number of calculators that show benefits at retirement, for survivors, redundancy and deferred benefits.  Change the details to the date/pay as appropriate and click 'Calculate'.  The benefits will change to the new date.

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